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N00163 – Risk Analyst & Incident Technician

Full-time Position

Business

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Position Overview:

The Risk Analyst/Incident Technician has specific responsibilities regarding gathering and analyzing data and preparing reports to Corporate Compliance management and when appropriate, to operational staff. The Risk Analyst is responsible for activities which include but may not be limited to managing and analyzing risk management data, complying with risk management related standards by The Joint Commission (TJC)<ins datetime="2018-06-05T09:58"> </ins>and other accrediting and regulatory agencies with the objective of enhancing and promoting patient safety, improving quality care, and minimizing loss to protect the assets of the facility. This is a position that works heavily with patient and staff incidents. This position reports to the Patient Safety and Risk Programs’ Manager. This individual may also assist in conducting risk management-related educational programs.

Specific Responsibilities:

  • Participates in the development of facility-wide systems for risk identification, investigation, and reduction; maintains a network of informational sources and experts;
  • Participates on committees directed towards promoting patient safety issues
  • Maintains risk management statistics and files in compliance with TJC and state and federal agencies; promotes maximum confidentiality by limiting access of such information. Also strives to verify that the following information is accurate, available, and secure: policies and procedures, incident reports, medical examiners’ reports (if available). May also include: medical records, patient billing records, as well as any other data pertinent to a claim
  • Collects, evaluates, and distributes relevant data concerning patient injuries: aggregate data summaries, monthly trend analyses of incidents, claims profiles, and workers’ compensation trends; provides aggregate analysis of risk data; maintains statistical trending of losses and other risk management data
  • Recommends appropriate revisions to new or existing policies and procedures to reduce the frequency of future occurrences; recommends ways to minimize risks through system changes; reviews and revises facility policies as appropriate to maintain adherence to current standards and requirements
  • Assist Risk Programs Manager in creating and implementing policy/protocols/training for Emergency Preparedness
  • Assist Risk Programs Manager in identifying options for the design and development of risk management systems
  • Incident management:
    • Receives incident reports and other information regarding occurrences in the facilities, such as quality assurance outliers or variations, and collates such information systematically to permit analysis pursuant to risk management policy and procedure
    • Reviews incidents received through the Incident Application system, analyzing for completeness risk level and for external reporting requirements, updating incident reports as necessary and completing incident report Compliance Reviews and notifications
    • Works with sites to gather any additional information that may be needed
    • Appropriately elevates all high-risk/sentinel incidents, adverse drug events and incidents requiring external reporting
    • Appropriately elevates those incidents with claims potential; reporting any serious event involving actual or potential injury to patients, visitors or employees
    • Utilizes data manipulation and spreadsheet capabilities to assist in identifying risk exposure trends and reports to Risk Programs Manager
    • May have on-call responsibility
  • Loss Prevention/Patient Safety:
    • Participates in the analysis of patient safety and medical errors processes
    • Participates in root cause analysis investigations
    • Participates on select committees related to patient care
    • Collates data to identify trends regarding accidents or occurrences, and recommends corrective action to management, if appropriate
    • Reviews collated data to identify trends regarding accidents or occurrences, and elevates to management, if appropriate
    • Prepares reports to management regarding trends/patterns and findings. Recommends electronic data programming initiation and improvement
    • Maintains awareness of legislative and regulatory activities related to health care risk management
  • This position may also assist in the areas of claims and insurance coverages.

Education and Experience:

  • Experience is entry level, 0-3 years in patient healthcare risk management
  • Certification/Education may include BA/BS, RN, ARM, pursuing CPHRM
  • Strong written and oral communications skills, presentation skills, team player
  • Reports to Patient Safety and Risk Programs Manager
  • Experience working in a healthcare environment
  • Experience working in mental health and substance use disorder treatment preferred

Competencies:

  • Ability to independently recognize elevated risk apply analytic skills
  • Excellent verbal and written communication skills
  • Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
  • Good judgment and decision-making abilities
  • Strong organizational skills
  • Strong customer service skills
  • Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
  • Maintains up-to-date knowledge of data requirements, applicable SOPs, policies, regulations, guidelines, and industry standards
  • Interest in continuous learning and a commitment to staying informed on regulatory changes
  • Ability to work independently and as part of a team
  • Demonstrates excellent oral and written communication skills, including editing of documents prepared by others for regulatory submissions

Work Environment: Work will predominantly be in corporate office in King of Prussia. However, may work in a variety of environments including professional offices, outpatient facilities, inpatient drug and alcohol treatment facilities, or out-patient facilities.

Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected

 

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