Website Recoverycoa Contact Center

1-833-RCA-JOBS  |  (1-833-722-5627)

N00013 – Licensed Practical Nurse LPN

Full-time Position

Contact Center


Position Overview: Mission Center Nurse renders professional nursing review of patients seeking treatment with behavioral healthcare needs. Works with Mission Center and site-specific team members and referents to coordinate care and admission to facility. Maintains patients’ medical records on nursing interviews and review of records.



Specific Responsibilities:

  • Conducts intake assessments through phone interviews with patients, relatives, providers and referent to gather case history.
  • Plans and communicates nursing care for patients.
  • Reviews the medical status of patients and recommends treatment options.
  • Consults with medical and other behavioral healthcare staff in designing appropriate treatment plans for clients.
  • Advises further medical attention when necessary.
  • Assists the client in understanding the nature of the disease of addiction and the need for treatment.
  • Assists in maintaining a safe and secure environment for staff and patients
  • Documents all patient information on medical charts, Salesforce.
  • Relays that information to all appropriate team members at the Mission Center and receiving facility.
  • Maintains patient confidentiality.
  • Maintains accurate records and documentation of patient treatments, immunizations, and laboratory results according to standard medical recordkeeping.
  • Provides courteous, high quality service to patients and members of the public by responding to requests for service or making appropriate referrals in a timely manner.
  • Utilizes Five9 for all work related communication with referents and patients.


Education and Experience:

  • Bachelor’s Degree in Nursing, or the equivalent combination of education and experience
  • Up to date and active nursing license in the state where this individual is delivering care
  • 2 years of experience in behavioral healthcare, addiction services or five years of supervisory experience is preferred.
  • Knowledge of health care, detoxification process, addiction, co-occurring disorders and DSM criteria and terminology.
  • Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar.
  • Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification responds well to questions; demonstrates group presentation skills; and participates in meetings.
  • Working knowledge of Microsoft Word, Excel, and Outlook, Salesforce and Five9; thorough knowledge of facility proprietary systems.



Integrity: Upholds personal and professional ethics and values, taking into account the values of the organization and respecting the culture, beliefs and abilities of individuals.

Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.

Problem Solving: Identifies problems, involves others in seeking solutions, conducts appropriate a analysis, searches for best solutions; responds quickly to new challenges

Decision Making: Use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions; take action consistent with available facts, constraints, and anticipated consequences.

Collaboration: Nursing professionals must be able to work in collaboration with other health professionals and leaders from other disciplines.



Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level in the work environment is usually moderate. They may be required to work weekends, holidays and even during night shifts. They are expected to work closely and cooperatively with the patients and multi-disciplinary team.


Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus. Emotional and mental stability; ability to effectively perform the essential functions of the position and respond appropriately in emergency situations.



Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.