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Mobile Device Manager

Full-time Position

Information Technology

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Basic Function:

Manage enterprise Mobile Device Management (MDM) platform by installing, deploying, updating, and monitoring App usage on the company deployed mobile devices. In addition, provide technical support to customers via telephone, web, and face to face. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal mobile system performance.

Job Duties (including but not limited to):

  • Own and operate company deployed MDM solution
  • Upload, update, maintain, and delete iOS and Android Apps
  • Test and QA new iOS and Android releases — Manage deployment process and schedule
  • Manage users and ensure user data is accurate in the MDM
  • Create, configure, and maintain security policies on the MDM and maintain enforcement
  • Understand MDM reporting capabilities and provide weekly reports to Director of IT
  • Create, update, and maintain users and device owners in the MDM
  • Assess MDM capabilities and provide recommendations on optimization and usage
  • Provide hardware and software support for Apple iPad Pros and other tablets as required
  • Works with customers to resolve technical issues
  • Perform data, speed, and App usage analysis on company deployed mobile devices
  • Coordinate with the hardware team to create onboarding processes
  • Create user documentation (Tips, tricks, FAQs) as new features and Apps are deployed
  • Maintain the Enterprise Mobility page under the guidance of the Mobile Architect
  • Understand Apple DEP and VPP
  • Provides IT support for on-site locations
  • Assists with piloting and testing new Apps for enterprise use
  • Travel to inpatient locations on an as needed basis

Qualifications

Job Requirements:

  • 2+ years of experience in a computer hardware environment, or the equivalent combination of formal education, training, and experience
  • Degree in a computer-related field, MIS, IT, or related field skills, or the equivalent combination of training and experience
  • Attention to detail and excellent troubleshooting and problem-resolution skills
  • Ability to adhere to and meet deliverables following strict service level agreements
  • Knowledge of computer hardware and software including recent Microsoft and Mac operating systems, and Microsoft and Mac common desktop applications
  • Knowledge of mobile device hardware and software including iOS and Android platforms
  • Working knowledge of Cisco Meraki, Mobile Iron
  • Demonstrated ability to assist and communicate well with internal customers
  • Excellent customer service skills
  • Ability to prioritize among multiple, competing requests
  • Must be a self-starter with strong organization skills

 

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