Recovery Centers of America at King of Prussia
Position Overview: The EHR Systems Analyst (L1) will be responsible for L2/L3 support escalations, implementing changes to existing system configurations and new development, and assist with trainings/onsite support as required. This role will work with EHR team members, business stakeholders and end users.
- Assist EHR team with system patching review and testing in UAT environment
- Assist EHR team with system administration tasks including new user on-boarding
- Act as an escalation point from the Service Desk and provide L2/L3 end user support daily as needed, utilizing ticket management system to track all end user requests
- Work with EHR team members and business team leaders to define requirements for form, report and workflow requests
- Perform QA/testing routines on all forms, reports and workflows that are created to ensure the functionality meets the requirements
- Work with other EHR team members and key stakeholders to successfully implement projects and requests and perform validation testing to confirm successful implementation
- Track the status of outstanding requests and provide weekly updates to key stakeholders on progress of work currently in development
- Manage outside vendors as needed to complete requests when required
Education and Experience:
- Previous experience with EHR systems
- Good understanding of outpatient workflows
- Proven successful customer service skills
- Passion for helping people and solving problems
- Excellent customer service and teamwork skills
- Proven organizational and communication skills, both written and verbal; ability to manage user expectations appropriately and proactively
- Ability to manage tickets, work, and time with minimal supervision
Work Environment: May work in a variety of environments including professional offices, clinics, hospitals, or out-patient facilities. They spend much of their time sitting working with clients.
Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus. Must be able to work effectively on a computer and telephone. The employee must occasionally lift and/or move objects up to 25 pounds.
Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.