E00883 – Training and Development Specialist – Sales
The Training and Development Specialist – Sales (TDS-S) provides overall support for the Sales Training Department by organizing and facilitating engaging and successful training events, collaborating with leadership to determine future training needs, works with other team members to ensure accurate and engaging course materials, and evaluates training effectiveness.
* Organize and execute all training events for the Sales Department ensuring each is effective in their training results, on budget, and completed within expected time frames.
* Maintain accurate records of continuing education needs and accomplishments of the Sales Department.
* Collaborate with the Sales Dept. Leadership team at least annually to objectively assess training needs for future events.
* Collaborate with other Sales Training Dept. team members to create engaging and effective sales training materials and courses by providing feedback from various sources.
* Objectively measure the success of each training session as established by the Director of Training — Sales.
* Ensure completion of all post-training evaluations completed, analyzing the results, and providing summarized feedback and suggested courses of action within 30 days of course completion.
* Review all training materials and curriculum at least annually to ensure the course is current with business practices.
* All other duties as assigned.
* Research industry standards and practices on business and training, remaining up-to-date on developments within the industry and competitors.
* Serve as a subject matter expert for internal systems used by the sales department.
The TDS-S typically works in an office environment or conference style space. Travel is minimal and generally scheduled in advance.
Must be able to lift or carry up to 25lbs as needed.
Training and Development Specialist – Sales
Job Description – Training and Development Specialist – Sales Revision: 07/07/2021 Page 2 of 3
Bachelor’s Degree from an accredited institution in a business-related field (ex. Marketing, Education, Economics, Human Resources, etc.) appropriate for the role.
2+ years of related professional experience in a sales or role.
* Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
* English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
* Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
* Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
* Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
* Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; and psychological research methods.
* Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, and cultures.
* Instructing — Teaching others how to do something.
* Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
* Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
* Speaking — Talking to others to convey information effectively.
* Monitoring — Monitoring/Assessing performance of yourself and processes to make improvements or take corrective action.
* Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
* Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
* Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
* Writing — Communicating effectively in writing as appropriate for the needs of the audience.
* Coordination — Adjusting actions in relation to others’ actions.
* Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
* Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
* Service Orientation — Actively looking for ways to help people.
* Time Management — Managing one’s own time and the time of others.
* Operations Analysis — Analyzing needs and product requirements to create a design.
Training and Development Specialist – Sales
Job Description – Training and Development Specialist – Sales Revision: 07/07/2021 Page 3 of 3
* Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
* Negotiation — Bringing others together and trying to reconcile differences.
* Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
* Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
* Speech Clarity — The ability to speak clearly so others can understand you.
* Written Comprehension — The ability to read and understand information and ideas presented in writing.
* Written Expression — The ability to communicate information and ideas in writing so others will understand.
* Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
* Near Vision — The ability to see details at close range (within a few feet of the observer).
* Speech Recognition — The ability to identify and understand the speech of another person.
* Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
* Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
* Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
* Far Vision — The ability to see details at a distance.