Website Recoverycoa Sales

1-833-RCA-JOBS  |  (1-833-722-5627)

E00851 – Director, Business Development Operations

Full-time Position



Recovery Centers of America

Recovery Centers of America (RCA) was created in pursuit of one goal: Help 1 million patients achieve a full life of recovery by providing evidence-based alcohol and drug addiction treatment, as well as eating disorder treatment. We believe patients who are treated well get well sooner, which is why we treat every patient with dignity, discretion, and respect.

We’re on a mission to deliver the highest-quality, most affordable, and most accessible addiction treatment available. More importantly, we’re on a mission to save lives. We provide our patients with a complete continuum of care including medically-monitored detoxification, residential inpatient, intensive outpatient (IOP), partial hospitalization (PHP) and general outpatient (GOP) — offered both in-person and via telehealth — as well as a variety of free community support meetings at our neighborhood-based centers for addiction treatment.


Job Description

The Director of Business Development Operations will be responsible for managing strategic & business objectives for the business development team via data analysis, Salesforce platform automation and setting & monitoring KPIs to evaluate individual & team performance. This position will work collaboratively with the Director of Marketing Automation, the Salesforce administration team and the Regional Business Development Managers to develop and execute on high-level strategic initiatives as well as daily requirements and functions of the sales representatives. Goal-setting, performance evaluation, lead management and Salesforce platform automation will be critical responsibilities in support of the efficacy & efficiency of the sales organization as a whole.



  • Territory planning & sales coverage modeling
  • High-level planning & goal setting
  • Sales coverage model and territory planning
  • Sales forecasting based on geographic territory, population, account mix, payor mix, etc.
  • Leveraging data to identify & prioritize market opportunities (by location & market segment)
  • Leveraging data to evaluate individual, regional & global performance against targets
  • Lead management — ensuring sales reps are following up on all leads
  • Platform automation — ensuring we are making CRM work for our sales team in a proactive vs. reactive manner
  • Customer account segmentation and prioritization
  • Leveraging data to evaluate historical performance, identify market trends, set performance targets by region, determine number of reps needed to meet or exceed targets, etc.
  • Develop a true-ROI based KPIs to evaluate individual, regional & global performance
  • Call follow-up and auditing – Customers re-contacted after sales call to understand the interaction
  • Leveraging data & market intelligence to assist in development of new sales processes, product development and training
  • Development, management and training on key performance reports and dashboards
  • Ad hoc reporting
  • Management of data integrity, account hygiene and pipeline & field communications


  • 10+ years of sales operations experience, preferably in the addiction treatment field
  • Minimum 5 years experience in developing & analyzing Salesforce data sets
  • Bonus is experience in analyzing claims data
  • Clear understanding of CRM workflows and be able to recommend improvements to improve data integrity and processes
  • Strong customer service skills required
  • Strong project management skills required
  • Strong interpersonal skills are a plus
  • Strong presentation skills are a plus


  • TBD based on experience & qualifications
  • Benefits Package:
    • Dental insurance
    • Health insurance
    • Vision insurance
    • Paid time off
    • Professional development assistance

Work Environment:

This person will be required to work primarily in our King of Prussia-based corporate office with the possibility of limited remote work available.


Physical Demands:

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop or kneel. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time salary position, which requires work during normal business hours, Monday — Friday with some nights & weekends being required.


Up to 25% travel is required which includes local.