E00836 – Chief Clinical Operations Officer
The Chief Clinical Operations Officer works as a business partner to the members of the executive team to ensure that the necessary process and systems are in place and implemented to meet the RCA Health’s strategic plan. The Chief Clinical Operations Officer is responsible for the health plan’s behavioral health program, including clinical affairs, provider relations, and integration of physical and behavioral health. The Chief Clinical Operations Officer is responsible for assuring efficient, customer-focused workflows, processes, and practice management systems. Fostering teamwork, s/he will develop and implement plans for operational systems, processes, and personnel assignments to accommodate the growth and strategic planning objectives of the organization while giving priority to the overall health status of our patients.
- Works collaboratively to implement strategic goals as assigned by the Chief Operations Officer.
- Designs and implement structure for organizational priorities.
- Works with the Executive Leadership Team to identify system and program inefficiencies.
- Works with the Executive Leadership Team to create and develop avenues of organizational communication.
- Works with the Executive Leadership Team to establish and implement short-and long-term goals, objectives, and policies.
- Provides strategic analysis of future opportunities.
- Develops systems and procedures necessary to support the strategic plan and drive and expand efficient clinical operations.
- Ensures that the clinical operations are fully supporting providers and patient care.
- Effectively establishes and maintain collaborative working relationships with the provider staff to achieve increased provider satisfaction, retention, and participation.
- Ensures that the organization’s financial systems, budgets, and management reporting processes are built and managed to support the organization’s growth and expansion.
- Works with the Executive Leadership Team to help articulate and build an engaged workforce to meet evolving organizational needs.
- Integrates data and the measurement of clinical quality and service standards with those of strategic planning and operations management and participate in the quality improvement efforts.
- Leads the clinical operations management team in carrying out the organization’s operating objectives in a competent and professional manner.
- Leads and mentors’ direct reports so that they have the tools and resources needed to partner efficiently with each other, employees, and community partners.
- Monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
- Reports on administrative aspects of clinical operations to Executive Leadership Team.
- Continue to Serve on the Clinical Practice Committee, Opioid Strategy Task Force, Value Base Contracting team, and the Adverse Childhood Experiences / Trauma Informed Committee.
Leads and Engages Staff: articulates a vision that inspires others and is able to attract, develops and retain talent.
Integrity: Upholds personal and professional ethics and values, taking into account the values of the organization and respecting the culture, beliefs and abilities of individuals.
Collaboration: Clinical leaders must be able to work in collaboration with other health professionals and leaders from other disciplines.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level in the work environment is usually moderate.
Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.
Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.