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E00717 – Instructional Designer

Full-time Position

Contact Center


Position Overview:

The Instructional Designer will be responsible for utilizing instructional design, adult learning principles and innovation strategies in the conception, design, and development of Instructor-led (ILT), e-learning and virtual learning experiences. In this role, you will collaborate with subject matter experts to adapt and develop innovative, engaging, and accessible learning objectives, assessments, multimedia assets and content across core curriculum.

Specific Responsibilities:

  • Partner with project managers, department managers, trainers, and clients to assess, design, scope, develop, and implement innovative and effective blended training programs.
  • Project manage complex training initiatives, ensuring timely delivery to budget for all training deliverables within a given project.
  • Coordinate the development of assigned courses and programs, maintain communication between internal and external program/project partners and ensure documentation are kept and deadlines are fulfilled.
  • Create and/or collect multimedia assets and video content implemented in online courses. This may include animation development, support graphic creation, video editing & captioning.
  • Independently develop SCORM compliant eLearning solutions using authoring tools (Captivate, Articulate Studio/Storyline/360), and audio/visual/graphics tools
  • Design performance support tools and support documentation/procedures
  • Creates and maintains feedback look between training and instructional design/maintenance of materials
  • Transfer’s knowledge learned from designing and creating course materials to personnel responsible for training delivery

Education and Experience:

  • Master’s degree in educational technology or related field
  • 3-5 years’ experience in instructional design and development
  • In-depth knowledge of learning theories and instructional design models
  • Lesson and curriculum planning skills
  • Visual design skills
  • Ability to write copy, instructional text, audio, and video scripts


Leadership: Effective at building support and promoting success in a team-centered environment which functions using a shared vision.

Customer Service: Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer within the resources that can be made available.

Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, and is in command of critical issues.

Integrity: Upholds personal and professional ethics and values, considering the values of the organization and respecting the culture, beliefs, and abilities of individuals.

Resilience: Must be able to cope with stressful and adverse situations, rebound quickly, and then learn from experience.

Work Environment: Works in a professional office setting and is sitting most of the day. Ability to work along, independently, and within a team.

Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

Travel: None to minimal travel