Recovery Centers of America at King of Prussia
The Training Supervisor, working under the supervision of the Corporate Training Manager, is located at the King of Prussia, Pa office and is responsible for designing, executing and overseeing operational, role specific and technological trainings, and providing oversight to the RCA Site Trainers. The Training Supervisor’s role is to ensure all Site Trainers are performing their duties according to accepted processes and standards. This ensures the work being done is consistent across RCA facilities, yields high quality and efficiency, and provides consistency of experience and brand for site staff.
- Provides regular supervision to Site Trainers, including progress updates on both site and corporate initiatives, problem solving and engagement with Site Leadership to support training goals.
- Ensures thorough formal trainings, remedial trainings and one-on-one coaching are consistent with RCA policy, procedure and protocol. This may include, but is not limited to operational procedures, company policies and procedures, workflow and the use of technology in the course of each staff member’s day-to-day activities.
- Working with the site’s Leadership Team, the Training Supervisor works with Site Trainer to identify ongoing training needs of staff on a monthly basis and develops a workflow to meet those training needs.
- Ensures that training events are completed on time.
- Tracks current initiatives and goals of Site Trainers.
- Working closely with the Quality Assurance Manager at the site, the Training Supervisor will ensure that training items associated with plans of correction are executed successfully and provide regular updates to the Training Supervisor.
- Participation in training focused meetings at the site level as needed, providing support to the Site Trainer.
- Maintains an assessment/scoring system of Site Trainer competence in their role.
- Knowledge of regulations and standards for substance use disorder treatment to maintain training compliance, with the support of the Training Manager.
- Participation in corporate meetings, webinars or committees as needed to remain up to date on policy, protocol, operational and technological changes at RCA. Incorporates those changes into ongoing training activities, at the direction and support of the Training Manager.
- Working with the Training Manager, the HRBP and Chief Information Officer, annually creates and disseminates updated training plans for all employees.
- Maintains effective and solution driven communication with both the site and corporate Leadership to both develop and implement training initiatives to meet the needs of the employees.
- Provides coverage for existing training needs upon request of Training Manager.
- Observes and assesses Site Trainers for areas of excellence and growth, providing feedback directly to the Site Trainer via documented evaluation.
- Duties, responsibilities, and activities may change at any time with or without notice.
· Bachelor’s Degree required, with working knowledge of electronic systems is preferred.
· At least two years of experience in training/education a must.
· Experience in one or more of the following areas: together with a strong knowledge of electronic medical records, virtual meeting platforms and online learning management systems.
· Exceptional organizational, verbal and written communication skills
· Willingness to be flexible in adjusting to new and changing situations
· Proficiency in Microsoft Office products
· Excellent organizational skills required
· Work harmoniously with colleagues, supporting colleagues as appropriate and balancing individual and team’s goals
· Dedication to success and attention to detail
· Willingness to engage in solution based discussions and engage in problem solving
· Ability to prioritize in fast-paced work environment
Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Planning: Develops realistic plans, sets goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others.
Presentation: Effectively develop and deliver content that meets the needs, wants, and levels of participants, and that can be effectively transferred from the classroom to the workplace.
Learning Environment: Trainings and trainers support environments that are conducive to teaching and encouraging learning, including the application of effective adult learning skills, within the workplace setting.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level in the work environment is usually moderate.
Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.
Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work will be required as job duties demand.
Travel: 40-50%, including site visits a minimum of two times per year, an average of three days per visit