Website Recoverycoa Marketing

1-833-RCA-JOBS  |  (1-833-722-5627)

E00394 – Alumni Operations Coordinator

Full-time Position

Marketing

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Position Overview

The RCA Alumni Association is seeking an Operations Coordinator to become part of a dynamic team with the opportunity to see lives transformed from active substance use disorders into active recovery. The individual will thrive in a fast-paced environment with a commitment to excellence. The role will provide support to the members of the team and contribute to our innovative efforts to help RCA alumni and patients in their recovery journey.

Specific Responsibilities

  • Manages the response to all incoming general RCA Alumni emails, routing them to the appropriate Alumni Coordinator, facility team member, or customer service in a timely fashion
  • Monitors Facebook and Shoutout™ inboxes, and pages responding appropriately and timely
  • Assists with scheduling team members’ coverage of virtual meetings and facilitating 12-step meetings as needed
  • Fills in for Alumni Coordinators by responding to incoming texts and social media messages when they are out
  • Assists with the development and implementation of marketing material and promotion plans
  • Works with the Alumni Operations Manager and Alumni Coordinators to ensure communication to all alumni is accurate, well written and timely
  • Assists Alumni Coordinators with the procurement of supplies and promotional materials
  • Assists Director of Alumni Engagement with large-scale event planning and execution
  • Manages Vocal Video platform to enhance alumni testimonial collection
  • Aids in building alumni mentorship program and volunteer structure
  • Supports Alumni Team by aiding with scheduling, planning, and making travel arrangements
  • Other duties, to be assigned
  • Must be willing to work evenings and weekends on a regular basis

Education and Experience

  • Bachelor’s Degree preferred.
  • Experience or passion to learn about helping others find substance abuse recovery
  • Familiarity with 12-step facilitation.

Competencies

  • A people person who enjoys connecting with others and seeing others succeed
  • A team player willing to collaborate efforts to accomplish Alumni Association goals
  • Ability to self-motivate and work alone to develop and implement project plans
  • Tech Savvy. Must be proficient in Microsoft 365 (Office, Word, Excel, Teams, PowerPoint), social media, Adobe Creative Suite, Canva, Zoom, and mobile technology
  • Familiar with/ability to learn EMR Software, Salesforce, Concur, Marketo, and Wrike
  • Experience managing social media campaigns
  • Demonstrated strong verbal, written, interpersonal and presentation skills
  • Excellent attention to detail and ability to meet deadlines is a must.
  • Ability to work in a multi-faceted environment with cross-functional team and diverse group of alumni

 

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