E00186 – Outpatient Business Development Officer
"Being a member of a mission-driven organization like RCA — helping patients recover and helping professionals advance in their career — is amazing. RCA has award me so many opportunities in my personal and professional life. My team members are the most compassionate, intelligent, and hard-working group of individuals, and I’m grateful to work with such a remarkable group," Bill K. RCA Treatment Advocate
In 2013, Recovery Centers of America (RCA) announced a goal: Save one million lives from the disease of addiction. We’re working fast and hard to fulfill that promise, with over 11 facilities that offer evidence-based inpatient, outpatient, and medication-assisted treatment 24 hours a day, 365 days a year.
We know one size doesn’t fit all when it comes to addiction treatment; that’s why we tailor our treatment for each patient and offer specialized programs for patients with trauma and multiple recurrences, as well as programs for older adults, first responders, and more.
We believe in the power of local treatment, because families are a huge part of the treatment and recovery process at RCA. Our family program rebuilds, restores, or strengthens family relationships.
Our curriculum, resources, and evidence-based care were created to help patients not just achieve recovery but maintain it for life. All of our services and treatment are delivered by clinical expertise – that’s where you come in.
All of our services and treatment is delivered by compassionate, dedicated expertise – that’s where you come in.
As a Treatment Advocate, you’ll be a part of our heroic mission of helping millions of people jumpstart their recovery. Your passion for fighting back against the disease of addiction will aid in patient recovery, as you connect patients with the treatment they need. You’ll be saving lives by acting as an advocate in the community. As you develop relationships and connections with hospitals, doctors’ offices, first responders, and more, you’ll pave the way to expanding RCA’s reach and saving a million lives one neighborhood at a time.
If you’re looking for a fulfilling, life-changing job, Recovery Centers of America is the right place for you. And you’re the right candidate for us!
Position Overview: Are you ready to make a positive impact in addiction treatment and recovery? Join us on our mission to help save 1 million lives. Our Treatment Advocates will identify, establish, maintain, and develop relationships with all potential referents within their respective territories. This position will specifically concentrate on supporting substance abuse and mental health outpatient census and services. Our Treatment Advocates ensure consistent and compassionate communication throughout the treatment experience not just for our patients, but also for their families, and all referral sources. Life experience with or in recovery is preferred.
- Customer Relationship Management: Engages customers interactively using technology, marketing, and customer services with the goal of improving business relationships with customers, assisting in customer retention, and driving sales growth.
- Drive for Results: Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the lives of those we serve through a commitment to continuous improvement.
- Initiative: Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.
- Adaptability: Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Consistently seeks solutions that will improve internal and external relationships.
- Demonstrates a strong desire to help patients, families, and all referents in the transition to treatment.
- Establishes, maintains, and develops relationships with referents in assigned territories specific to Outpatient/Digital Health services
- Compiles competitive data and analyzes within assigned geographical region.
- Supports Outpatient/ Digital health leadership with implementing systems specific to supporting Outpatient/Digital health census
- Works collaboratively with Outpatient and Mission center leadership to thoroughly package OP product offerings and present to the respective territory.
- Acts as liaison for the business development team for all things OP related. This includes but not limited to- communication on referred patients, reporting on data, and educating on Op process/service changes
- Takes an active and collaborative role as a member of the sales team.
- Acts as a liaison between Outpatient program staff and referents.
- Supports all patients in accessing care and remains available to answer any and all questions to help usher patients into treatment
- Conducts presentations to highlight company services offered.
- Submits timely Salesforce data, expense reports, annual strategic plans, and quarterly strategic plan updates.
- Attends industry related trade shows as assigned.
- Attends and participates in all marketing meetings and calls specific to Outpatient/Digital health
- Adheres to department and company policies and procedures.
- Demonstrates knowledge and adherence to state and federal confidentiality regulations.
- Meets and exceeds established targeted goals.
- Continuously works with supervisor to enhance region.
- Participates and completes necessary training.
- Provide weekly schedule to supervisor.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- Bachelor’s Degree preferred and 3 years’ experience in behavioral health or addiction treatment, or sales and marketing within the treatment/recovery industry.
- A passion and desire for helping those in recovery that will outweigh your inhibitions to effectively promote services.
- Valid driver’s license required, all required RCA training upon hire date.
- Demonstrates proven sales and closing skills.
- Proficiency in Microsoft Office and Salesforce preferred.
- Demonstrates exemplary customer service skills.
- Exceptional verbal and written communication skills.
- Experience in the sale of products and/or services to multiple management layers of a hospital and/or health systems.
- Exceptional presentation skills.
- Strong organizational skills.
- Displays tact in dealing with staff and management team.
- Willingness to be flexible in adjusting to new and changing situations.
Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds.
Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.