Recovery Centers of America at King of Prussia
Under the supervision of the Director of Clinical Operations, the Clinical Fidelity Specialist is responsible for supporting the integrity of systems, processes, workflows, protocols, policies, and company expectations of standardization in the delivery of clinical care. Focused areas promote effective treatment programming, clinical team competence, patient safety, consistent delivery of care, clinical outcome measurement and utilization. This team member will support the effective management of projects implemented across, and specific to, RCA clinical programs.
The Clinical Fidelity Specialist meets job responsibility through site visits for all RCA levels of care and business lines to include inpatient treatment (Detox and Residential), outpatient (PHP, IOP, OP), and MAT, as well as direct engagement with facility clinical leadership and data analysis. The Clinical Fidelity Specialist collaborates with other RCA departments including, Clinical Operations, Quality Assurance/Performance Improvement and Utilization Review teams to develop, analyze and monitor performance variables related to clinical quality of care. During onsite visits, the Clinical Fidelity Specialist reviews all aspects of clinical engagement, facility/environment of care, company initiatives, and patient care expectations and identifies any variance from predetermined standards or areas of opportunity for improvement.
- Maintains and updates a standardized document outlining each area or item to be verified, monitored, checked, or reviewed during site visits in accordance with Corporate Clinical leadership articulated priorities, policy and protocol changes, or company initiatives.
- Conducts scheduled site visits in coordination with site level leadership to complete evaluation of site using standardized document.
- Notes all areas of variance between expected outcome of area/items and any needed improvements to ensure company expectations are met.
- Communicates to supervisor and site leadership immediately if any emergent issues impacting patient safety or regulatory compliance arise.
- Addresses any problems or concerns in support of site in real time, as able.
- Completes documentation for exit review with site leadership and develops initial action plans with site to address problems or variance from standards.
- Holds standardized follow up meetings with Corporate Clinical and Site Leadership Teams to advise of outcome of analyses and facilitate collaboration of follow up needed to support sites in working on action plans.
- Monitors action plans in coordination with any necessary corporate departments, site leadership, and operations team members. Proactively escalates any non-adherence to action plans to Corporate Clinical Leadership to determine next steps.
- Provides status updates on all site action plans to Corporate Clinical Leadership.
- Assists team members in training and providing oversight/ field adoption of all operational policies, procedures, and protocols.
- Demonstrate solution-focused thinking and be a creative problem solver.
- Collaborate with networks of employees at all levels within the organization.
- Work harmoniously with colleagues, supporting them as appropriate and balancing individual and team’s goals
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- A Master’s degree in a behavioral health related field is required.
- At least two years of experience in the behavioral health/substance use disorder field is preferred
- Clinical supervisory experience preferred
- Working knowledge of project management and performance improvement methodologies
- Effective interpersonal skills and ability to establish positive working relationships
- Exceptional verbal and written communication skills
- Excellent organizational skills
- Willingness to be flexible in adjusting to new and changing situations
- Proficiency in Microsoft Office products
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level in the work environment is usually moderate.
Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, or kneel. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.
Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
Travel: Up to 80% travel is required which includes local, out-of-the-area, and overnight travel.