Recovery Centers of America at King of Prussia
Position Overview: Working under the direction of The Revenue Cycle Manager, incumbent will be responsible for the cash control functions including the timely and accurate posting of cash receipts and adjustments, resolving credit balances, monitoring patient payment plans and reconciling cash in Quickbooks to both bank accounts and client ledgers on a daily/weekly/monthly basis. Responsible for providing leadership and direction to ensure designated cash processing, reconciliation and reporting functions are completed in a timely manner while in compliance with RCA policy and regulations.
- Supervises the cash management activities of the RCA’s daily cash operations to include cash posting, cash reconciliation and management of payment plans with current patient accounts to ensure payments are posted accurately and timely.
- Reviews and drives improvements in cash management, ensuring department goals are met in accordance with RCA policies and procedures.
- Monitors cash transactions to ensure that bank account balances to the report and any unusual items are investigated.
- Completes all cash management set-up documentation for new and existing department processes; prepares correspondence and proposals directed to and for cash management.
- Audits Hospital daily POS (point of sale) cash transactions to ensure these deposits and recording documents are complete and adhere to company policies and audit standards. Troubleshoots reconciling items with appropriate departments.
- Reconciles the bank reconciliations; or/and reviews/audits those bank account reconciliations performed by others as assigned.
- Analyzes and recommends improvements to the RCA cash management controls, cash management processes and bank reconciliations to ensure cash procedures and mechanisms are adequate and cash reporting is accurate.
- Tracks and analyzes bank fees on all RCA operating cash accounts monthly.
- Performs office related support tasks, clerical duties and/or general office duties which may include creating reports, typing, filing, faxing, answering telephones, taking messages, and making copies.
- Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
- May work with front desk staff at treatment facilities to resolve issues.
- Must exhibit poise, tact, and compassion dealing with patients.
- Maintains work schedule for all cash handling staff, ensuring proper coverage is consistently maintained during regular office hours.
- Participates in recruitment efforts for cash control specialists, assists in developing new hire curriculum and provides initial education and cross-training for new hires.
- Meets with specialists who are falling below organizational productivity and/or quality standards.
- Develops and directs performance improvement.
- Leverages expertise to help in resolving all cash handling concerns, complaints, and inquiries as necessary.
- Performs other duties and special projects as assigned.
Education and Experience:
- High school diploma or equivalent GED
- Minimum two years of billing, payment posting, or A/R experience in a healthcare setting
- Proficient in Microsoft Office Suite, especially Excel
- Familiarity with bank cash management systems.
- Excellent oral and written communication skills, along with the ability to communicate and negotiate with a variety of internal and external constituencies.
- Strong managerial, planning, organizational, decision-making, interpersonal, analytical, and lateral thinking skills.
- Working knowledge of MS Word, Excel, Outlook, and PowerPoint.
Customer Service: Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer within the resources that can be made available.
Integrity: Upholds personal and professional ethics and values, taking into account the values of RCA and respecting the culture, beliefs and abilities of individuals.
Ability to effectively deal with difficult people: the ability to respond to difficult customer behavior with diplomacy and tact including defusing anger, creating rapport an influencing behavior.
Work Environment: May work in a variety of environments including professional offices, clinics, hospitals, or out-patient facilities. They spend much of their time on their feet, actively working with patients.
Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.
Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected