Website Recoverycoa Contact Center

1-833-RCA-JOBS  |  (1-833-722-5627)

Associate Treatment Advisor

Full-time Position

Contact Center

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The Addiction Treatment Intake Coordinator (also referred to as Associate Treatment Advisor) works in the heartbeat of Recovery Centers of America (RCA), our Mission Center. The Addiction Treatment Intake Coordinator is the first point of contact for someone looking for help for themselves, a loved one, or current patient. They call 1-800-RECOVERY and you’re there with empathy, creativity, high-spirits, and a drive to find help for the person in need within one of RCA’s addiction treatment facilities and/or provide resources that will help someone work towards a healthy life in recovery.

 

Addiction doesn’t stop and neither does our Mission Center. We’re here 24/7.

  • Day Shift (must be able to work both weekend days)
  • Night Shift (3:30pm — midnight + at least one weekend day)
  • Upcoming Start Dates: 11/29, 12/6, 12/20, and 1/3

 

Specific Responsibilities:

  • Promptly receives and processes inbound interactions via phone, email, chat &/or social media channels & answers general questions, triages calls, &/or provides resources and information upon request of the contact
  • Comforts, motivates, & inspires potential patients to accept help and successfully intervenes, as needed
  • Pre-screens patients for treatment, identifying psychosocial, mental health & medical issues
  • Ensures intake documentation is accurate
  • Assesses facility & bed availability based on patient needs and schedules logistics for admissions
  • Verifies insurance, processes payment, schedules the patient at the facility, & prepares patient for their recovery journey

 

Who You Are:

  • Creative, focused
  • Detailed-oriented & takes initiative
  • Expresses empathy & patience
  • Curious learner, phenomenal attitude, & high energy
  • Ability to mirror people & carry a conversation
  • Competitive, accountable, professional
  • Multitasker with unmatched work ethic
  • Relentless mental health advocate

 

Minimum Qualifications:

  • 2 years of professional experience in customer service, healthcare, or sales (previous experience in an intake or admissions environment preferred but not mandatory!)
  • Bachelor’s Degree preferred
  • Proficiency in Microsoft Office. Salesforce experience preferred

 

Benefits:

  • Eligible for bonus compensation after first 2-3 months of employment
  • Medical/vision/dental/disability/life/pet insurance, PTO, Tuition Reimbursement, & more
  • This position is designed for career growth
  • In office for first 2 months (including 3 weeks of training) then the role transitions to hybrid (3 days in office, 2 days remote)
 

 

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