Recovery Centers of America at King of Prussia
Reporting to the Director of Alumni Relations, the Alumni Relations Coordinator will become a member of a well-organized and collaborative Alumni Relations team. Collectively, the Alumni Relations team provides alumni, families, current patients and friends the opportunity to exchange people, places, and things that fed their addiction with new people, places, and things that won’t trigger relapse and will sustain their long-term recovery as well as help those in need of treatment get the help they need., and is considered to be a national model for alumni engagement.
Based in King of Prussia corporate offices, the Alumni Relations Coordinator will act as the frontline for the Alumni Relations office operations. This role is crucial in crafting and disseminating various communications to our constituents (alumni, families, friends, and the overall recovery community), coordinating various aspects of the Alumni Relations program and projects including managing the alumni engagement app, CVENT event management software, meeting communications, credentialing alumni volunteers, mass marketing email deployment, event/logistic support such as tracking PO’s and contracts, and maintenance of technological tools used by volunteers such as texting and Zoom meeting software. The Alumni Operations Coordinator executes all aspects of the event registration process, and supports and assist with engagement programs by providing excellent customer service to internal and external constituents while supporting the delivery of programs, activities and meetings that engage alumni, family, friends, and the overall community.
- Provides operational support including but not limited to directing incoming messages through the alumni engagement app, responding to alumni inquiries via phone, text, email or app, maintaining volunteer files, managing master calendar of events, processing corporate card statements, and event expenses/contracts.
- Be the lead support for individual alumni record updates working alongside the Sr. Marketing Operations Manager.
- Supports the alumni relations team with alumni reporting and data checks.
- Designs, develops, and maintains volunteer management database, managing volunteer rosters and update demographic information through multiple channels, including phone, email, online, text, app, and in person.
- Learns and comfortably uses Salesforce, CVENT event management, alumni engagement app, and registration tools to support event activities and content.
- Provides exceptional customer service to alumni, families friends, patients and colleagues, consistent with the RCA and RCA Alumni Association brand.
- Participates with site-based Alumni Coordinators, Regional Alumni Coordinators, CRMs, and project teams in the research, design, development and implementation of Alumni Associations sponsored meetings, activities, and events.
Education and Experience
- Bachelor’s degree preferred
- At least two years of experience with alumni engagement, project management, program development, volunteer management or a related area required.
- A passion for helping others live a happy and fulfilling life; such as those in recovery
- An equivalent amount of education and experience may be considered
Required Knowledge, Skills and Abilities:
- Must demonstrate sensitivity to individuals of varying backgrounds, including but not limited to, racial, ethnic, religious, gender, cultural, ability, sexual orientation and socioeconomic.
- Must have knowledge of, or experience with digital, social media, and diverse mediums of communication.
- Ability to write persuasively and strong interpersonal skills.
- Strong time management skills. Demonstrated ability to organize, prioritize and complete multiple tasks simultaneously with close attention to detail and under deadlines. Practices confidentiality.
- Demonstrated experience with alumni databases (Salesforce preferred) and strong computer skills in word processing, presentation and spreadsheet programs
- Ability to comfortably and effectively speak in public, make presentations in meetings, and interact and correspond professionally with senior staff and all constituents we serve.
- Proven experience building formal, informal, and fostering professional relationships within, across, and external to organizational boundaries.
Work Environment: May work in a variety of environments including professional offices, event spaces, treatment or out-patient facilities. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and mobile devises. The noise level in the work environment is usually moderate.
Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.
Travel: Local and overnight travel may be required. Must be flexible, willing to work evenings, weekends and holidays, and travel by air, car, train or boat as needed.