TEAMS @ RCA KOP
Click on any department to learn more about their function at Recovery Centers of America – King of Prussia.
RCA’s Acquisitions Department is responsible for the acquisition of new facilities, remodeling newly acquired facilities and raising investments to make sure Recovery Centers of America hits it’s desired growth rates. Acquisitions maintains a consistent process of looking for new opportunities across all potential treatment formats, setting goals for the company and forecasting future growth. One of the key functions of acquisitions is maintaining an intimate relationship with our investors in order to keep them consistently informed on the present status of RCA operations as well as all of our future growth goals.
RCA’s Clinical Department, a subset of Operations, is responsible for monitoring and guiding our facilities to make sure all treatments are up to date with the latest science and are consistently meeting patient needs. They design new treatment programs based on patient feedback and regularly travel to sites in order to teach new and old clinical material to the staff. The clinical department is also in charge of creating printed educational materials such as workbooks, handouts and patient assessments to be used at all of our facilities. Clinical at the King of Prussia consists of accredited experts in the field of addiction treatment and are expected to offer guidance and expertise to clinical directors at all facilities as well as all relevant departments at King of Prussia.
The Finance Department provides critical support to the operations of RCA through the functions of corporate administration, accounting, billing, cash control, bill collections, corporate development, acquisitions, lab operations, payroll, procurement and accounts payable. With an ever-present eye on financial performance, evaluation of growth opportunities, and strong attention to cost-effectiveness, the Finance Team strives to maintain responsible stewardship of the company’s funds while ensuring RCA is appropriately positioned for success.
The Human Resources Department manages a range of different functions within Recovery Centers of America. The department is responsible for recruiting, screening, and interviewing qualified candidates. HR handles employee relations, payroll administration, benefits, and plays a strategic role in managing people and the workplace culture and environment.
The Information Systems Department at Recovery Centers of America KoP is responsible for the architecture, hardware, software, and networking of computers. Our IS professional, perform a number of duties to ensure that employees have full access to the computer systems, as well ensure our data scientists and management have access to necessary data to gauge and optimize the performance of RCA and it’s facilities. The IS team is also responsible for managing and improving multiple software platforms, such as our Electronic Medical Records software, Avatar, our customer relationship management software, Salesforce, our online marketing platform Marketo and our Voice Over IP telephony system managed by Invoca and Five9.
RCA Marketing Department’s focus is on educating the public about the disease of addiction and creating awareness that local, affordable, and accessible help is available at RCA sites, in the form of inpatient, outpatient, and medication-assisted treatment. The department is responsible for both strategy and execution, analyzing the effectiveness of the efforts, and improving them over time in order to help more patients. The growing, in-house marketing department covers all aspects of marketing and advertising, including traditional advertising (TV, radio, print, and billboards), digital marketing (pay-per-click, SEO, display, social media, etc.), public relations, and content (copy, web development, graphics, videos, etc.).
RCA’s Contact Center (known as the Mission Center) is the initial point of contact for all of RCA’s clients including patients, loved ones, referrals, etc. They handle inbound calls, forms and chats, screen them for treatment eligibility and guide them towards an appropriate treatment route. Contact Center professionals are empathetic, knowledgeable, and able to connect to our patients in order to help them navigate through the entire process of admission to treatment.
RCA’s Operations Department is responsible for overseeing the day to day of all inpatient and outpatient programs at Recovery Centers of America. In order to provide affordable, quality and convenient treatment and ensure the success of our mission to save one million lives. The Operations team collaborates with teams at all RCA sites as well as those in the KoP office, including finance, compliance, patient accounts, the mission center, IT/EMR, legal, managed care, marketing, medical records, and HR. Operations is also responsible for developing, overseeing, and maintaining processes that guarantee exceptional patient care and satisfaction among all stakeholders, including patients, families, staff members, investors, payers, legislators, and the community.
RCA’s Quality Management and Compliance Department serves as the company’s independent oversight team. It ensures that everything that happens in RCA complies with applicable laws, regulations, and rules such as State Regulations, Accreditors HIPAA, 42 CFR Part 2 and plays an essential role in helping to preserve the integrity and reputation of the Recovery Centers of America as a whole.
The Sales Department at RCA King of Prussia consists of Treatment Advocates (also known as Business Development Officers) who work with the communities inside our areas of operation to build positive relationships with various businesses and government institutions and assure every member of our community has open access to high quality addiction treatment.